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IT Automation·

Stop Drowning in Access Requests: Why Manual IT Tickets Are Obsolete

IT teams are buried in manual access requests. Learn why the traditional ticketing model is broken and how agentic automation solves the speed vs. security dilemma.
Author avatar Coordo Team

How many times today has an engineer slacked you: "Hey, can I get temporary admin access to deploy this fix?"

How many times have you had to stop deep work, log into Okta or AWS, grant permission, and then hope you remember to revoke it later?

If you work in modern IT, this is your daily reality. You aren't building infrastructure; you are a professional gatekeeper.

The Problem with the "Ticketing" Model

For twenty years, the solution to IT chaos was "open a ticket." But in a world of DevOps and instant deployment, Jira is where velocity goes to die.

The manual ticketing model creates two massive problems:

  • Bottlenecks: High-velocity teams are stuck waiting hours for a 5-minute access grant.
  • Security Debt: To avoid bottlenecks, IT often grants permanent access ("standing privileges"), leaving doors open for attackers long after an employee needs them.

We are forcing modern companies to choose between moving fast and staying secure. That choice is obsolete.

Enter Agentic IT Automation

The future isn't a better ticketing system. It's no tickets at all.

At Coordo, we believe that IT workflows shouldn't happen in a separate portal; they should happen where work already happens—in Slack or Teams.

We have built the first Agentic IT Automation platform designed to handle the chaos of access control.

Instead of a ticket, an employee simply asks Coordo in plain English: "I need access to Salesforce production for 60 minutes to debug an issue."

Coordo's agent handles the rest:

  • It routes the request to the right approver instantly.
  • Once approved, it provisions the access automatically.
  • Crucially, it auto-revokes the access when the time is up.

Less Ticket Chasing. More Done.

By moving to an agentic model, you solve the speed vs. security dilemma.

  • Speed: Engineers get unblocked in seconds, not hours.
  • Security: "Just-in-Time" (JIT) access means no more standing privileges. Access only exists when needed.
  • Compliance: Every chat interaction is logged into an immutable Audit Stream, making compliance reviews painless.

We are building Coordo to help IT teams stop drowning in low-value approvals and get back to high-impact work.

The waiting room is closed.

Are you ready to automate your access workflows? Request access to our private beta today.

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